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FAQS

HOW DO I ORDER ?

Ordering Online: After filling your shopping cart with the desired items, proceed to checkout to select shipping options and securely enter your payment information.

Ordering by Phone: To order by phone call (888) 978-7082 Monday through Friday 9:00 am to 5:00 pm EST, excluding U.S. federal holidays. Please have your credit card information available and the SKU numbers of the items you would like to purchase ready when calling.

SALE ITEMS:  All sale items are final, No returns, No refunds

WHAT TYPE OF PAYMENT METHOD DO YOU ACCEPT?

We accept VISA, MasterCard, Discover, American Express, PayPal, 

Amazon Pay, GPay, Apple Pay, Afterpay, Sezzle

WHEN WILL MY CREDIT CARD BE CHARGED?

Once you push the Place Order button.

WHAT TYPE OF SHIPPING DO YOU OFFER?

We offer USPS

DO YOU SHIP TO AOP/FPO ADDRESSES?

Sorry not at this time

International Shipping?

Most international orders are shipped with USPS (priority mail/parcel post or first class mail ) international packages can take up to 14 - 21 days for delivery.
Usually there are no additional custom or duty fees added on to the package when the package is delivered, however in few cases where this does occur the additional charges are the responsibility of the customer.

WHEN WILL MY ORDER BE SHIPPED?

reidsboutique.com ships orders Monday through Friday, excluding federal holidays within the United States. Properly completed orders placed Monday through Thursday will ship within 24 to 48 hours. Most orders placed before 2:00 pm EST Monday through Friday will ship the same business day. Orders placed after 2:00 pm EST, on weekends, or US Holidays will be shipped on the next business day.There is no 20-30 days waiting period on your order

We do our best to ship all orders as fast as possible. Please note that inconsistencies in your order may possibly delay your order, such as different billing and shipping addresses. Please enter a valid phone number and email address where you can be reached to avoid delays.

HOW CAN I TRACK MY ORDER?

You will receive a confirmation email immediately after placing your order and once your order has shipped. The shipment confirmation email will provide you with the tracking number and postal carrier. Registered customers may log in to your account and click on view order status.

For orders shipped with the United States Postal Service (USPS) you can track your order here: www.usps.com.

 CAN I MAKE A CHANGE OR CANCEL MY ORDER?
 
Yes you can
 
WHY WAS MY ORDER CANCELLED?

We were unable to verify your payment method with your credit card provider or bank. Please enter a valid phone number and email address where you can be reached to avoid delays and/or cancellation.

If your order has been cancelled, please contact your credit card provider or bank to verify the billing information is correct. Then, create a new order using the correct billing information.

CAN I RETURN OR EXCHANGE ITEMS?

Yes you can our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

DO I HAVE TO PAY THE POSTAGE FOR RETURNED AND EXCHANGED ITEMS?

Yes, you will be responsible for the return postage as well as new shipping charges to receive the exchange.

We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. reidsboutique.com will not be responsible for returns lost during shipping.

WHAT ITEMS ARE NON-RETURNABLE?

All gift cards, gift certificates, swimwear, underwear, body jewelry, clearance merchandise and items purchased 30 days prior to returning or exchanging may not be returned for a refund or exchange. Shipping & handling is not refundable for returns and exchanges.

Please note: If non-returnable merchandise is sent back to us, we will need to charge your original payment method to reship your item(s) back to you.

DO YOU OFFER GIFT CERTIFICATES

Yes we do Just click the gift box on the top right.

WHY CAN'T I FIND MY SIZE?

All available sizes for a particular item are displayed on the product detail page. If it isn't on the site, it isn't in stock.

ARE ITEMS EVER BACK ORDERED?

We keep all of our products in stock but sometimes temporarily run out of a certain item or size of a design. We will usually receive the product back in stock within 1-3 weeks. If your order contains more than one item out of stock, then it will not typically be shipped out until the product is back in stock and your order is complete. We will contact you immediately if this occurs. Please enter a valid phone number and email address where you can be reached to avoid delays.

Do you match prices if an item goes on sale after my purchase?

Yes! If an item you order goes on sale within 24 hours of your original purchase, just contact us and we'll be happy to refund the difference to your original method of payment.

I CAN'T NOT FIND THE ANSWERS TO MY QUESTIONS HOW DO I REACH CUSTOMER SERVICE?

you can email us at reidsboutique03@gmail.com

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